Changing job can be a big decision and can sometimes feel like a leap of faith. That’s where we come in.
As an employer of nursing and healthcare staff there isn’t a question that we haven’t been asked by staff joining V4U Care Limited. We can help answer any questions you may have, even if this is your first time working with a nursing agency.
We answer your most common questions below.
How long before I can start work?
Our recruitment process can be completed in as little as three weeks. The time taken is dependent upon us receiving all supporting documentation and references. You can start work as soon as we have received all your paperwork, references and you have completed your training.
When do I get my uniform and badge?
Your uniform and ID badge can be collected on the day that you are cleared for work.
Yes. As part of your application process, if you do not have up to date mandatory training we will bring you into our local office to do online mandatory training. This consists of:
Will I get paid for training?
No. Our training is unpaid as it is part of our recruitment process.
I am a Nurse, will V4U Care Limited support me with my NMC Revalidation requirements?
Yes, if we are your main employer, we will support you through this process.
How will I get paid?
You will be supplied with timesheets that must be completed and signed for at the end of each shift by the care home you work in. You will submit your timesheets weekly by Monday morning at the latest and will be paid by bank transfer each week.
How do I submit my timesheets?
Your completed timesheets can either be scanned and emailed as a picture or posted to our main office in Yeovil. You are responsible for making sure the timesheet provided is easy to read and correctly completed.
How often do I get paid?
You will be paid weekly, assuming your timesheets are received before 12pm each Monday.
How will V4U Care Limited contact me?
Our primary method of contacting you will be by phone, as we regularly require your confirmation there and then. If we cannot reach you, we will follow up with a text message and email.
How do I book shifts?
You tell us when you are available, and we’ll do the rest. You’re required to provide your available days for work in advance for the following week by 5pm every Friday. Failure to do so will result in lost work. As long as we have your availability, we will assign you work.
What if I miss the call?
We will leave a voicemail (if a voicemail facility is available and there is time). This will be followed by a text message and email. It is then your responsibility to contact us at the earliest possible time. Messages that are not responded to or calls not returned may result in lost work.
How many shifts can I work each week?
You can work as many or as few shifts per week as you would like; as long as we have the work to offer you. If you wish to work more than 48 hours per week you must sign an opt out form of the Working Time Directive.
Do I need to work the same days every week?
No. The days that you work are your choice. The earlier you share your availability, the longer we have to assign you to shifts on the days of your choice
Will I always work in the same care home?
We supply staff to a range of care homes including nursing and residential. You would be expected to work in multiple locations depending on your experience, location and availability.
What are your pay rates?
Our pay rates vary depending on the client you work with and the day/shift that you work. We will discuss the pay rates with you at interview.
Am I allowed my mobile phone at work?
The use of personal mobile phones is not permitted within care homes. All phones should be left in your bag / jacket and can only be used on breaks.
What’s the single most important piece of information about working with V4U Care Limited?
V4U Care Limited take pride in the service we offer to our clients and as such we will expect all representatives of V4U Care Limited to be: professional, courteous, and committed to both the role and clients you will be working on behalf of.
Communicating with us is key, failure to respond to texts, emails or calls can result in shifts not being offered to you. Once you accept a shift, we will expect you to attend this shift unless it is an absolute emergency.
What are your office hours?
Normal office hours are 0900 – 1700 Monday to Friday.
An out of hours on call service operates between these hours.
What happens if I’m sick?
You must notify us immediately on the first day of absence. It is not acceptable for other people to call on your behalf, unless there is a good reason for this, for example, that you are unable to call due to a medical reason. You are not permitted to report absence for work by sending a text message or email.
Any instance of sickness or diarrhoea must be reported to us and will lead to a 48-hour quarantine once the sickness and diarrhoea has stopped, before you are clear to return to work.
What happens if I’m late for a shift? Who do I call?
You are expected to arrive at work in good time to begin working at the start time arranged. If, for any reason, you are going to be late for work, you must inform us and the client personally by telephone.
If you become frequently late for work, we will hold a meeting with you to decide on the outcome.
What if I have a concern about clinical practice?
Any concerns must be reported to our main office in Yeovil and we will forward to the appropriate manager to deal with.
Call us at (+44) 1935 410388 or fill in the contact form.
Email us at hr@v4ucarelimited.co.uk
